Role Based Field Service Dashboards
Service Management KPIs & Dashboards for all roles covering Call Center, Dispatch Manager, Financial Controller, Service Manager, Client Dashboard etc.
Customer Relationship Management
Manage Clients, Client Sites and Machines under Contract. Overview of the entire client relationship including contract values, call history, profitability etc.
Service Contract Management
Manage field service contracts, contract coverages for your service management services. Get alerts on contract renewals and avoid revenue loss on account of contract slippages or expired contracts
Inventory & Asset Management
Manage Vendors, Parts, Machines/Service Items and installed parts etc. Track warranty, insurance information of installations to avoid unnecessary coverages
Call Center & Support Desk Management
Improve your customer support management with Call Center module. Call logging with client and Equipment history with alerts for the agent to review
Dispatch Scheduling
Manage Dispatches and Technician Scheduling effectively. Intuitive and rule based Dispatch & Scheduling of Technicians to increase your billable time and margins.
Work Order & Job Management
Create and manage Work Orders and Jobs with multiple scheduling, required parts, recurring dispatches. Job sheets which give you up to date costing on parts and services consumed.
Remote Technician Mobile Module
Full fledged mobile field service software for Remote Technicians. Technicians can access service calls, scheduled time, call & machine history, services need to be delivered, parts & part prices etc.
Invoicing & Payment Tracking
Invoice your customers immediately.Manage different billing cycles and workflows easily with RivaService Invoicing. Track and maintain entire payment history of the clients contract-wise.
Customer Portal
Enable your customers to interact with you with a Customer Portal where they can log new calls, review call status, pending invoices, contracts to be renewed etc. Control what your customers can view and do in the Customer Portal.
Vendor Management
Manage your vendors and the parts they supply with RivaService field service and scheduling software. Measure and analyze the usage, cost and margins from different vendors.
Administration
Save time and effort by configuring the Service Management System to work for you in minutes. Administer your Subscription, Users, User Accounts, Client Access to client portal all from a single interface.
Field Service Management Reports
Role based advanced reporting which gives detailed analysis of service delivery, technician performance, client profitability, financial ratios and service management performance indicators
Integration
Extend the power of RivaService Web based Field Service and Scheduling Software by integrating with third-party business applications. RivaService provides rich Web Services API to integrate the system with other applications.
