Frequently Asked Questions

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  1. What is RivaService?
  2. How long does it take to setup my RivaService Account?
  3. We have some existing data in other software/excel. Can you import my data into RivaService?
  4. We may require some in house training and implementation help. Can we get some training on field service management software?
  5. We are in a different industry, can we use RivaService for our field service activities?
  6. Can we have try the service before we sign up?
  7. Do I need any special Hardware or Software?
  8. We need to use the software on our own servers, is it possible?
  9. Are there any IT requirements or downloads required to use my RivaService account?
  10. Will I be able to try RivaService before paying for it?
  11. Are there any setup fees?
  12. Is this a long-term commitment?
  13. Are your prices per–company, or per–user?
  14. Can I change subscription editions at any time?
  15. What types of payment do you accept? Can I pay by check, wire-transfer?
  16. How secure is RivaService?
  17. What about our data, can we get a backup?
  18. Can I get my data if I need to discontinue? What will you do with my Account Data?
  19. What kind of support is available?

  1. What is RivaService?

    RivaService is a Web & Mobile based On Demand end-to-end Field Service Management Software aimed at Service Organizations servicing industries like Computer Hardware, Utility Services, HVAC, Telecom, Security/Alarm, Fire & Safety etc.
    Field Service Companies can subscribe to RivaService based on number of users and kind of modules & functionality required and need not worry about any IT issues. Find out more about Field Service Management Benefits and RivaService Features here

  2. How long does it take to setup my RivaService Account?

    You can sign-up and start using your RivaService Account immediately. There is no waiting or confirmation. It may take sometime (few days to couple of weeks) for your data to be full imported, tested and your entire team to be adequately trained on the field service software to use it in production. Be assured, we will be helping you in this entire process.

  3. We have some existing data in other software/excel. Can you import my data into RivaService?

    Very much so. You can do this yourself or we can help you in this activity at a minimal cost. Contact us with your details about what kind of data you plan to import into your field service software system.

  4. We may require some in house training and implementation help. Can we get some training on field service management software?

    There are online videos and tutorials which are published for training and implementation. Apart from that we can help you in training and initial hand-holding in getting you started off.

  5. We are in a different industry, can we use RivaService for our field service activities?

    RivaService is built with customization in mind. Different industries can customize the field service process with RivaService web based field service and scheduling software . Please look at how different Industries can use RivaService.

  6. Can we have try the service before we sign up?

    Absolutely. You can sign-up for a 30 day trial period without any commitments. Why don't you sign up for free trial of RivaService now?

  7. Do I need any special Hardware or Software?

    No, you do not need any special hardware or software. You can use RivaService on your PC by using any Browser (IE 7+, FireFox 3+, Chrome, Safari) and Technician Mobile Field Service module can be accessed by using Windows Mobile 6+ on Internet Explorer.

  8. We need to use the software on our own servers, is it possible?

    RivaService is available only in On-Demand model. It allows us to serve you better at the cheapest possible cost in this model. You can access RivaService without any issues from anywhere you have an Internet connection

  9. Are there any IT requirements or downloads required to use my RivaService account?

    Nothing special. All you require is a PC with a Internet connection and any Mobile supporting Windows Mobile 6+ with a Data Connection.

  10. Will I be able to try RivaService before paying for it?

    Yes. You can use the free field service software for 30 days without any charge. We can load up some sample data so that you can see how the Process actually works. You can sign up for a free trial here.

  11. Are there any setup fees?

    No. There are no setup fees.

  12. Is this a long-term commitment?

    No. There are no long-term contracts or commitments. You can sign-out when you want and get your data backup. At the same time, we offer fabulous discounts to our customers who give us a long-term commitment. Contact us to find out these discounts on field service software.

  13. Are your prices per–company, or per–user?

    Prices are per User.

  14. Can I change subscription editions at any time?

    Yes you can. You can see this option once you log into your Account. There are no charges for any upgrade or downgrade of your service.

  15. What types of payment do you accept? Can I pay by check, wire-transfer?

    Currently we accept Credit Card Payments only.

  16. How secure is RivaService?

    We really care about security. RivaService entire application is SSL enabled to ensure that your transmissions are encrypted. Access to the application is strictly role based unlike most of the other field service software. Backups of your data are taken on a daily basis onto a remote location. The entire system is monitored and audited for any Fraud or Security issues on a regular basis.

  17. What about our data, can we get a backup?

    Your Account data belongs to you. You can log a support request for backup with Support Team and they will get you the relevant backup.

  18. Can I get my data if I need to discontinue? What will you do with my Account Data?

    You will get your entire Account information in case you choose to discontinue. As a policy we hold the deactivated Accounts Data for a month (in the backups). Deactivated Accounts are purged on a Monthly Maintenance as part of regular maintenance.

  19. What kind of support is available?

    As our customer, you can contact us on email at any time. We will respond to you within one business day